Returns & Exchanges
At Cool Bamboo, we want you to sleep soundly on your new bedding, which is why we offer a 30-day trial period to ensure our sustainable home products meet your comfort needs. If you are not completely satisfied, we provide hassle-free returns and exchanges on all unused or gently used items.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the bamboo products you wish to send back.
Package Your Items
Place the items in their original packaging or a secure box, ensuring all components are included to qualify for a full refund.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing