Frequently Asked Questions
Everything you need to know about our eco-friendly bamboo essentials.
What makes bamboo bedding better than traditional cotton?
Bamboo fabric is naturally moisture-wicking, hypoallergenic, and more breathable than cotton. It regulates temperature effectively, keeping you cool in the summer and warm in the winter.
How should I care for my Cool Bamboo products?
To maintain the softness of your bamboo linens, we recommend washing them in cold water on a gentle cycle with mild detergent. Avoid bleach and fabric softeners, and tumble dry on low heat.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-night sleep trial. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, provided the items are in their original packaging.
Are your products sustainably sourced?
Yes, we use 100% organic bamboo sourced from FSC-certified forests. Our manufacturing process uses a closed-loop system to recycle water and minimize environmental impact.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout.